Regina Maria Spa Design Hotel

The location is nice, 10m from the sea and great view from the balcony (I won’t share these photos as you will see them on their page). Leaving all the good aside, here’s a list of the bad: 1. The air conditioning in the room hasn’t been cleaned in probably 10 years as seen in the photos, it’s basically a health hazard. When asked to clean them, they only dusted the filters, we bought a disinfectant ourselves and cleaned it. It also needs serviceing as it makes a horrible, and I do mean horrible sound, see clip. In order to dampen the sound we had to use toilet paper as shock absorbant. 2. TV’s are from 20 years ago, no smart function, no USB slot, super small (monitor size) and remotes barely working. I know you are on vacation but we do enjoy a movie in the evening. 3. In some bathrooms the sink and the water faucet are not aligned and you get water everywhere. Some showers don’t have a window pane, so again, water everywhere. 4. The minibar had products expired 5 months ago. 5. The restaurant is under different management which would be ok, however the table cloths are filthy, the staff is cold and have no manners (talking loudly as a group while you are having breakfast, bringing food randomly as some of the group have already eaten by the time everything is on the table, etc.). Breakfast is said to be a la carte (they give you a list of what you can choose but you cannot combine between them). 5. Hotel entrance looks like it needs a rework as the wooden stairs are almost breaking as you step. Overall the hotel could have had 4* as advertised but not a single cent seems to have been invested since it’s opening. Very disappointing for the money we paid.

An excellent hotel which I always enjoy therefore I come again and again. The rooms are big and very pleasantly styled. One the of best feature of the room is the balcony where you can sit and enjoy the sea. The breakfast is varied and delicious and so is the menu a la carte at the hotel's restaurant. The spa is outstandingly designed and the services are great.

We stayed there for about 5 days. The room was nice and clean, bathroom was great! The view was cool too! And I definitely recommend the “Bulgarian breakfast” that’s available in the morning if you’re staying on a BB basis. Spa manicure isn’t great and the pool water is both cold and made our skin itchy - too much antibacterials, I guess. The massages were, however, very nice (at an acceptable price, although a bit higher ranged). Restaurant isn’t something to be proud of, average food and slow serving, and yet the staff were nice. Overall, we had a nice experience, nothing extraordinary.

The Spa experience was awful! The water in the pool was very cold, the staff said there was nothing they could do. We paid 25 levas for nothing, we had no facilities, only slippers and a robe. Also the staff was very unprofessional, moreover: the ladies at the reception swore at us in Bulgarian when we told them that it was not okay and that we wanted some of the money back. I do not recommend 👎